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About Us
Product

Implementation Specialist

Minneapolis, MN

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Seeking

Help a fast-growing startup scale their communications, operations, and customer support. You'll be on-boarding users to our product, communicating with them about their experience, and being their advocate within our team.

Not going to lie, a major responsibility is to manage emails and bugs coming from customers – which means you should be organized, calm under pressure, and love inbox zero as much as we do. On that end, you'll work closely with and be supported by designers and engineers – customer support is a team effort and we wouldn't leave you hanging.

You'll have the opportunity to lay the foundation for many areas of the company. You'll own training materials, our blog and social channels, and usage metrics and reporting; you can contribute to broader outreach via PR and marketing. As Lever grows, you'll have the opportunity to focus on the area that excites you in customer success, PR, marketing, training, technical writing, or whatever parts of the company excite you most.

Our perfect coworker is smart, independent, high-impact, driven, and self-motivated. It's critical that you are product-savvy, would describe yourself as a power user, and can quickly learn how to use new tools (including Lever). You should really want to be a part of a product team. We are a close-knit, nimble team and absolutely *everyone* participates in strategy, design, and engineering decisions. And it would be a good sign if you've been wanting to learn how to code.

Responsibilities

  • Proactively reach out to existing customers and prospective customers evaluating the product
  • Promptly answer questions and support requests via email, chat, and phone
  • Write and coordinate training materials and help documentation
  • Distill and communicate top user priorities to the product engineering team
  • Visit exemplary customers on-site and develop personal relationships with users
  • Write and send emails to customers as we launch new features
  • Write and manage press releases, blog posts, and other PR outreach
  • Kick off marketing efforts and scale new customer leads

  • Execute daily and weekly tasks composed of:
  • o Assembly and testing of lithium ion batteries
  • o Formulating and coating electrodes for lithium ion batteries
  • o Fabricating fixtures and small parts or performing tool maintenance
  • o Perform inventory, order parts, and maintain a tidy and effective work area
  • Execute small development projects with input from a senior engineer
  • Be consistent, clear and communicative