Client Services

Customer Support Representative

San Francisco, CA

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A BIT ABOUT US

Lever was founded seven years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Eventbrite rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale.

We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture.  

THE CHALLENGE

The Customer Service & Support team is integral to the retention success of our customers and as Lever grows and expands, so does the team. We are small and mighty with plans to continue to scale with the business--this means working through ambiguity and helping to shape the team as a foundational team member. You’ll also truly have a voice as to where our department is heading in the future.

Requirements

  • 1-2 years Salesforce experience
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  • Customer Support background
  • Responsibilities

  • Phone calls
  • Ticket queue