Customer Success Manager

Arlington, TX

Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position. We’ve crafted this listing to showcase the functionality of our ATS platform, including job descriptions, application processes, and more.

While you can explore the application process and features here, please note that applications submitted to this job will not be reviewed or responded to as it’s for demonstration only.

Emailage has an immediate opening for a Customer Success Manager. The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer achieve success with our solution by aligning Emailage’s capabilities with the needs of the customer. This is a dynamic role within the Customer Success team that works very closely with Sales, Marketing, and Product. This position reports directly to the Director of Customer Success – North America.

Primary responsibilities:

Responsible for the success of assigned customers

Manage the relationship and revenue of enterprise customers

Responsible for revenue and utilization growth of assigned customers

Serve as the customer advocate internally

Continually improve and enhance the effectiveness of our solution for customers

Play a role in creating strategies and processes to enhance the customer experience

Ensure clients have a positive experience with Emailage at every touch point